Career Opportunities with The Gund Company

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Customer Service Representative-Order Entry

Department: Customer Service
Location: Cedar Lake, IN

Overview

Join The Gund Company, where you will find friends who will support you and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do.

At this 3rd generation, family-owned business, youíll be part of a team, that is not only talented, but also possess the qualities that we value, including: a team player mentality, strong work ethic, and impeccable character. We need a self-starter with a positive attitude and competitive spirit.†

The Gund Company:††Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary:
Execute the Order Fulfillment process to insure the complete satisfaction of the customerís requirements.

Summary of Essential Job Functions:

  • Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
  • Efficiently enter orders into ERP system provided by facility CSR, production and leadership teams.
  • Send open account forms and information to get prospects set up with terms.
  • Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.
  • Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary.
  • Prior to order entry, check the last quote date and/or historical gross profit to confirm acceptable gross margin. Check with Value Stream Manager, Facility Manager, and Market Manager as necessary when in doubt.
  • Assist with RMAís, NCMís and DDB Red Cards regarding customer complaints.
  • Use the companyís Customer Relationship Management software to create new contacts, new prospects, document customer interactions, requirements, and communications.
  • Coordinate with the Production Department to obtain accurate shipment lead-time information and use the Scheduler tool with every order.
  • Assist with market research to expand the customer base.
  • Manage/oversee specific accounts to ensure customer expectations are exceeded while delivering a quality experience to the customer.

Competencies:

  • Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
  • Follow company procedures for using our software system to efficiently manage the order fulfillment process.
  • Proficiency with Windows based software including Microsoft Office Applications.
  • Two or more years of related experience in customer service in a manufacturing environment, preferred
  • Experience with reading and interpreting technical drawings.
  • Strong math skills and a detail oriented information processing capability.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

Work Environment

The work environment is typical of most office environments; occasionally, the position will be required to be present on the manufacturing floor. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

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